Privacy Policy

Effective Date: [INSERT EFFECTIVE DATE]

Asencia respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how Asencia collects, uses, discloses, stores, and protects information when you visit https://asencia.life, contact us, submit an inquiry, request information, apply for or reserve a retreat, make a payment, or otherwise interact with our services.

By using this website, you acknowledge the practices described in this Privacy Policy. If you do not agree with this policy, please do not submit personal information through the website.

Who We Are

Asencia provides retreat, hospitality, wellness, lodging, and related guest experiences. Our official website is https://asencia.life.

Questions or requests regarding this Privacy Policy may be directed to:

  • Email: [INSERT PRIVACY EMAIL ADDRESS]
  • Mailing Address: [INSERT BUSINESS MAILING ADDRESS]

Information We Collect

The information we collect depends on how you interact with Asencia and may include the following categories:

  • Contact information: Your name, email address, telephone number, mailing address, and preferred method of contact.
  • Reservation and retreat information: Requested travel dates, lodging preferences, number of guests, retreat selections, special requests, transportation details, and other information related to your stay or participation.
  • Guest information: Information concerning dietary preferences, accessibility requests, emergency contacts, allergies, or other information you voluntarily provide so that we can prepare for your visit. Please do not submit sensitive medical information unless it is reasonably necessary for your safety or requested accommodation.
  • Transaction information: Purchase details, payment status, billing address, refunds, and reservation history. Payment card information may be collected and processed directly by a third-party payment processor rather than stored by Asencia.
  • Communications: Messages, emails, form submissions, survey responses, reviews, testimonials, and other communications you send to us.
  • Website and device information: Internet Protocol address, browser type, device type, operating system, referring website, pages viewed, links selected, approximate location, session information, and the dates and times you access the website.
  • Cookie and analytics information: Information collected through cookies, pixels, analytics tools, and similar technologies.
  • Media: Photographs, videos, or other content you voluntarily upload or provide to us.

How We Collect Information

We may collect personal information:

  • Directly from you when you contact us, complete a form, request a consultation, join a mailing list, apply for a retreat, make a reservation, submit payment information, or communicate with our team.
  • Automatically when you visit or interact with the website.
  • From booking platforms, payment processors, travel partners, referral sources, social media services, analytics providers, and other service providers involved in your interaction with Asencia.
  • From another person arranging a reservation or retreat experience on your behalf.

How We Use Your Information

Asencia may use personal information to:

  • Respond to questions, inquiries, applications, and requests.
  • Review retreat applications and determine availability or suitability.
  • Process reservations, payments, cancellations, credits, and refunds.
  • Coordinate lodging, transportation, activities, meals, wellness services, and guest support.
  • Communicate important information about your reservation, retreat, or stay.
  • Personalize and improve the guest experience.
  • Send newsletters, retreat announcements, and promotional communications when permitted by law.
  • Operate, maintain, secure, analyze, and improve the website.
  • Detect spam, fraud, misuse, security incidents, or other potentially unlawful activity.
  • Maintain business, accounting, transaction, and legal records.
  • Comply with applicable laws, regulations, legal processes, and contractual obligations.
  • Protect the rights, property, health, safety, and security of Asencia, our guests, our personnel, and others.

Reservations and Payments

Reservations, applications, and payments may be handled through third-party booking, payment, scheduling, or customer-management platforms. These providers may collect information directly from you and process it under their own privacy policies and terms.

Asencia may receive limited transaction information from these providers, such as your name, contact information, reservation details, payment confirmation, payment status, and partial payment identifiers. Asencia does not intend to store complete payment card numbers or card security codes on its website.

How We Disclose Information

We may disclose personal information to the following categories of recipients when reasonably necessary:

  • Service providers: Website hosts, booking platforms, payment processors, email providers, cloud storage providers, analytics providers, security vendors, marketing platforms, and technical support providers.
  • Retreat and hospitality partners: Property personnel, transportation providers, chefs, guides, instructors, wellness practitioners, activity providers, concierge providers, and other partners helping deliver your requested experience.
  • Professional advisers: Accountants, attorneys, insurers, consultants, and other professional advisers.
  • Government authorities and legal recipients: Courts, regulators, law enforcement, government agencies, or other parties when disclosure is required or permitted by law.
  • Business transaction recipients: A buyer, successor, lender, investor, or adviser involved in a merger, financing, reorganization, acquisition, sale, or transfer of all or part of Asencia’s business or assets.
  • Other parties with your direction or consent: Any person or organization you authorize us to contact or share information with.

We do not disclose sensitive guest information to retreat partners unless it is reasonably necessary to provide the requested service, protect someone’s safety, comply with law, or fulfill a request you have made.

Sale or Sharing of Personal Information

Asencia does not sell personal information in exchange for money.

Certain advertising, analytics, social media, or website technologies may be considered a “sale” or “sharing” of personal information under California law when information is disclosed for cross-context behavioral advertising or similar purposes. Where required by applicable law, Asencia will provide an appropriate method for California residents to opt out of that activity.

Asencia does not knowingly sell or share the personal information of individuals under 16 years of age.

Cookies and Similar Technologies

Asencia and its service providers may use cookies, pixels, tags, local storage, and similar technologies to operate the website, remember preferences, understand website traffic, improve performance, prevent fraud, and measure communications or advertising.

Cookies may include:

  • Essential cookies: Necessary for website security, navigation, forms, reservations, and core functionality.
  • Preference cookies: Used to remember settings and choices.
  • Analytics cookies: Used to understand how visitors find and use the website.
  • Advertising and social media cookies: Used to measure campaigns, display relevant content, or support social media features when these services are enabled.

You may be able to block or delete cookies through your browser settings. Blocking certain cookies may cause parts of the website, booking system, or payment process to function incorrectly.

Do Not Track and Global Privacy Control

Some browsers offer a “Do Not Track” setting. Because there is not a single universally accepted standard governing all Do Not Track signals, the website may not respond to every traditional Do Not Track request.

Where required by applicable California law, Asencia will recognize qualifying opt-out preference signals, such as Global Privacy Control, as a request to opt out of the sale or sharing of personal information for the browser or device sending the signal.

Analytics

We may use third-party analytics services to help us understand website visits, traffic sources, page performance, and how visitors interact with the website. These providers may collect device, browser, cookie, approximate location, and usage information according to their own privacy practices.

Marketing Communications

When permitted by law, Asencia may use your contact information to send retreat announcements, newsletters, offers, and other promotional communications. You may unsubscribe from promotional emails by selecting the unsubscribe link in the message or contacting us directly.

Unsubscribing from marketing communications will not prevent us from sending transactional or service-related messages concerning an inquiry, application, reservation, payment, safety matter, or existing business relationship.

Comments, Reviews, and Testimonials

If comments or reviews are enabled, we may collect the information entered into the form together with technical information, such as an IP address and browser information, to support moderation and spam detection.

Information you intentionally submit for public display, including a review, testimonial, profile name, photograph, or comment, may become publicly visible. Please do not include confidential, sensitive, or unnecessary personal information in public submissions.

Media and Uploaded Files

If you upload photographs or other media to the website, avoid including embedded location information, such as EXIF GPS data. Depending on how the website displays the file, other visitors may be able to download it and extract embedded information.

Embedded Content and Third-Party Links

The website may contain embedded videos, maps, forms, social media features, booking tools, payment tools, images, articles, or links provided by third parties. Interacting with embedded content may allow the third party to collect information as though you visited its website directly.

Third-party websites and services are governed by their own privacy policies and practices. Asencia is not responsible for the privacy, security, availability, or content of third-party services.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including to provide services, maintain reservation and transaction records, satisfy tax and accounting obligations, resolve disputes, enforce agreements, prevent fraud, and comply with legal requirements.

Retention periods may vary depending on the type of information, the nature of the relationship, legal requirements, and whether the information is needed to establish, exercise, or defend legal claims. When information is no longer reasonably required, we may delete, deidentify, or securely dispose of it.

Data Security

Asencia uses reasonable administrative, technical, and organizational safeguards intended to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, internet transmission, electronic storage system, or payment system can be guaranteed to be completely secure. You provide information electronically at your own risk and should use caution when transmitting sensitive information.

International Operations and Data Transfers

Asencia’s retreat and hospitality services may be delivered in Costa Rica, while website, booking, payment, communications, and administrative providers may operate in the United States or other countries.

Your information may therefore be processed, accessed, or stored outside the state or country where you reside. Privacy and data-protection laws in those locations may differ from those in your jurisdiction. Where required, we take reasonable measures to safeguard information transferred across borders.

California Privacy Rights

California residents may have privacy rights under California law. The particular rights available to you depend on the law that applies to Asencia and the nature of the information involved.

When the California Consumer Privacy Act, as amended by the California Privacy Rights Act, applies to Asencia, California residents may have the right to:

  • Know the categories and specific pieces of personal information collected about them.
  • Know the categories of sources from which personal information was collected.
  • Know the business or commercial purposes for collecting, selling, or sharing personal information.
  • Know the categories of third parties to whom personal information was disclosed, sold, or shared.
  • Request deletion of personal information, subject to legal exceptions.
  • Request correction of inaccurate personal information.
  • Opt out of the sale or sharing of personal information.
  • Limit certain uses or disclosures of sensitive personal information when the right applies.
  • Receive equal service and pricing without unlawful discrimination for exercising privacy rights.

Asencia will not unlawfully discriminate against you because you exercised an applicable privacy right.

Submitting a Privacy Request

To request access, correction, or deletion of personal information, or to ask a question about our privacy practices, contact us at:

  • Email: [INSERT PRIVACY EMAIL ADDRESS]
  • Mail: [INSERT BUSINESS MAILING ADDRESS]

Please include “Privacy Request” in the subject line and provide enough information for us to understand and respond to your request. We may need to verify your identity before fulfilling a request. Verification may require matching information you provide with information already maintained by Asencia.

You may use an authorized agent to submit a request when permitted by law. We may request proof that the agent is authorized to act on your behalf and may ask you to verify your identity directly.

Certain information may be exempt from a request or may need to be retained for legal, security, accounting, fraud-prevention, transaction-completion, or other permitted purposes.

Children’s Privacy

The website is not directed to children under 13, and Asencia does not knowingly collect personal information directly from children under 13 without legally valid parental or guardian consent.

Information about a minor guest should be submitted only by the minor’s parent, legal guardian, or an authorized adult arranging the reservation. If you believe a child has submitted personal information without appropriate authorization, contact us so we can review and, where appropriate, delete it.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, technology, business practices, or legal obligations. When we update it, we will post the revised policy on this page and change the effective date shown at the top.

If a change materially affects how we use previously collected personal information, we will provide additional notice or request consent when required by law.

Contact Us

For questions, concerns, or requests relating to this Privacy Policy or Asencia’s handling of personal information, contact:

Asencia
https://asencia.life
Email: [INSERT PRIVACY EMAIL ADDRESS]
Mailing Address: [INSERT BUSINESS MAILING ADDRESS]